Shopping Experience Rank (S.E.R) offers online shops that use the PayU solution, the possibility to add user generated content to the site – shopper feedback – no other site development being needed than implementing a widget.
Shopping Experience Rank provides your customers, the shoppers, with the possibility to evaluate both their experience in the online shop and in the online payment process managed by PayU, after they have received their products/services.
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S.E.R in 2 steps:
The widget is updated real time and you will see:
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Receiving feedback from your clients and displaying it in the public will help you develop a community around your business, encourages communication and, most important, shows transparency and build brand trust among potential customers. It also gives you the chance to actually talk to your customers and find out what you can do even better, in order to increase your conversion rate and therefore, your sales.
According to a research study ordered by PayU and conducted by market research company GFK with Romanian shoppers, the most important online shopping barriers can be overcome with S.E.R, the program that links a shops’ customers to potential clients.
Therefore:
